FAQ
- Do you have any order limit?
- Are your products THC-based?
- What if I accidentally sent payment twice?
- What if I sent payment but didn’t get confirmation?
- I submitted a ticket but haven’t heard back.
- How can I contact customer support?
- What forms of ID are accepted?
- Do I need to send an ID for every order?
- Is my ID information safe?
- Why do I need to provide an ID?
- Do you offer package insurance?
- How long do refunds take to process?
- Can I cancel my order and get a refund?
- My payment failed but funds were taken. What do I do?
- My tracking shows ‘Pre-Shipment’. What does that mean?
- What are your customer service hours?
- Can I change my shipping method after placing an order?
- What does 'card velocity exceeded' mean?
- What if my package is lost or damaged?
- Do I need a medical card to purchase?
- What happens if my order status hasn’t updated?
- Are your products legit?
- What's the THC level in your products?
- Do you offer product recommendations?
- How should I store the cannabis to maintain freshness?
- What forms of cannabis do you sell?
- Are the products I’ll receive exactly like the website pictures?
- I want a specific product and it's not on your site, do you have it?
- Do you accept prepaid cards or digital wallets?
- What should I do if I entered the wrong address?